Return Policy

At The Dog Workshop, we want you to be happy with your purchase.

1. Returns

Returns are accepted within 5 calendar days of receiving your order.

Items must be unused, in their original packaging, and include proof of purchase.

2. Exchanges

We do not offer refunds for change-of-mind purchases. Approved returns will receive:

An exchange (subject to stock availability)

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos so we can assist you.

4. Non-Returnable Items

We cannot accept returns for:

Used or damaged products

Custom or personalised items

Sale or clearance items

Opened hygiene-sensitive pet products

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error by The Dog Workshop.

For any return enquiries, please contact us at:

📧 [Your Email Address]
The Dog Workshop