FAQ's
When will my order be shipped?
Orders are usually processed within 6–11 business days after payment has been confirmed. You'll receive a confirmation email once your order has been dispatched.
How long does delivery take?
Estimated delivery times are:
Major cities: 2–5 business days
Outlying and rural areas: 3–7 business days
Delivery times may vary depending on your location and the courier.
Do you deliver throughout South Africa?
Yes! We proudly offer nationwide delivery across South Africa.
Can I track my order?
Yes. Once your order has been shipped, you'll receive a tracking number (where available) so you can follow your parcel's journey.
What payment methods do you accept?
We accept secure online payments through our trusted payment providers. Available payment options will be displayed during checkout.
Can I return my order?
Yes. We accept returns within 5 days of delivery, provided the item is unused, in its original condition and in its original packaging.
Please visit our Return Policy page for full details.
Do you offer refunds?
Refunds are assessed according to our Refund Policy. If your order arrives damaged or incorrect, please contact us as soon as possible so we can assist you.
Will my product look exactly like the photos?
We do our best to display our products as accurately as possible.
Please note: Lifestyle images may include dog food, toys, treats, or other accessories for display purposes only. These items are not included unless stated in the product description.
Are your products suitable for all dog breeds?
Most of our products are suitable for a variety of breeds. Please refer to each product description for size recommendations and specifications before purchasing.
My parcel arrived damaged. What should I do?
Please contact us within 48 hours of receiving your order.
Include:
Your order number
Photos of the damaged item
Photos of the packaging
We'll work quickly to resolve the issue.
Can I change or cancel my order?
If your order has not yet been processed or dispatched, we may be able to assist.
Please contact us as soon as possible after placing your order.
How can I contact The Dog Workshop?
We're always happy to help!
Email: info@dogworkshop.co.za
We'll get back to you as soon as possible during business hours.
Do you sell products for cats or other pets?
At the moment, The Dog Workshop focuses on quality products for dogs. We may expand our range in the future, so keep an eye on our store for exciting new arrivals!