Welcome to The Dog Workshop. By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

If you do not agree with these Terms & Conditions, please do not use our website.

 

1. About Us

The Dog Workshop is an online store providing quality dog products to customers throughout South Africa.

 

2. Acceptance of Terms

By visiting our website or purchasing from The Dog Workshop, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to make purchases.

 

3. Products

We strive to ensure that all product descriptions, images and pricing are as accurate as possible.

However:

Colors may vary slightly depending on your screen settings.

Product sizes may differ slightly from measurements provided.

Lifestyle images are for illustrative purposes only.

Please Note: Dog food, treats, toys and other accessories shown in product images are not included unless specifically stated in the product description.

 

4. Pricing

All prices are displayed in South African Rand (ZAR).

Prices may change without notice.

The Dog Workshop reserves the right to correct any pricing errors before or after an order has been placed.

 

5. Orders

Once an order has been placed, you will receive an order confirmation email.

Receipt of an order confirmation does not guarantee acceptance of your order.

We reserve the right to cancel or refuse any order where necessary, including but not limited to:

Pricing errors

Product availability

Suspected fraudulent activity

Incorrect customer information

If payment has already been received for a cancelled order, a refund will be processed where applicable.

 

6. Shipping

Orders are processed within the timeframes stated in our Shipping Policy.

Delivery times are estimates and cannot be guaranteed.

The Dog Workshop is not responsible for delays caused by:

Courier companies

Weather conditions

Public holidays

Strikes

Circumstances beyond our reasonable control

 

7. Returns

Returns are accepted in accordance with our Return Policy.

Items must be unused, in their original packaging and returned within the specified return period.

Please review our Return Policy before requesting a return.

 

8. Product Availability

Although we aim to keep our website up to date, products may occasionally become unavailable.

If an item is out of stock after your order has been placed, we will contact you as soon as possible regarding your available options.

 

9. Intellectual Property

All website content, including but not limited to:

Logos

Images

Product descriptions

Graphics

Text

Branding

is the property of The Dog Workshop or its licensors and may not be copied, reproduced or distributed without written permission.

 

10. Limitation of Liability

To the maximum extent permitted by law, The Dog Workshop shall not be liable for any indirect, incidental or consequential damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the product purchased.

Nothing in these Terms & Conditions limits any rights you may have under applicable South African consumer protection laws.

 

11. Product Safety

Our products are intended for responsible pet owners.

Please remember:

No dog toy is indestructible.

Always supervise your dog while using toys or accessories.

Regularly inspect products for signs of wear or damage.

Replace damaged products immediately.

The Dog Workshop cannot be held responsible for injuries or damage resulting from misuse or failure to supervise pets.

 

12. Privacy

Your privacy is important to us.

Please refer to our Privacy Policy for information on how we collect, use and protect your personal information.

 

13. Changes to These Terms

The Dog Workshop reserves the right to update or amend these Terms & Conditions at any time without prior notice.

Any changes become effective once published on this website.

 

14. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the South African courts.

 

15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

The Dog Workshop

📧 Email: info@dogworkshop.co.za

We aim to respond to all enquiries as quickly as possible.